Water Filtration Systems
Who we are
Every day, our small, enthusiastic team is passionate about helping you drink healthy and tasty water. At Aqua Works, we are more like whanau and friends. Our cooperation is based on mutual respect and trust, appreciation and enjoyment of working hand in hand. After work, we have a rather eclectic taste in shared activities and hobbies.
What we stand for
We are a purpose-driven, local, family-owned business dedicated to providing products and services for clean, healthy and efficiently delivered water throughout the entire Rodney district, from Waipu to Auckland, coast to coast. Over the past 20 years, we have built strong relationships with our customers based on reliability, professionalism and trust.
Why we support local
We want to make a difference within and beyond our workspace. We are committed to strengthening our community in Rodney. We take our responsibility towards the environment, our fellow human beings and the local community seriously by supporting various social groups and activities. We create our initiatives for more sustainable local practices with vital resource water.
Safe and potable water for everyone
Aqua Works ensures that your water is safe and potable to drink so that your family and your business clients can trust it. Enjoy pure, healthy and tasty water from any tap in your home or workplace.
Aqua Work’s path for clean & healthy drinking water
Where we come from
After travelling the world, Steve Reynolds discovered that water is an essential resource and everywhere tasted different. Even in the Rodney District water could taste quite different due to the various water sources in the area: rainwater harvesting (tank water), mains water (mainly Auckland or bores and wells in Snells Beach and Algies Bay) or river, springs and creeks.
These observations triggered Steve’s interest in good drinking water quality. Combined with his previous agricultural experience in designing water filtration systems, the shift to residential, commercial and rural was consistent.
In 2000, Steve Reynolds founded Pure Water Services Ltd. In 2010 the model had changed, and Steve started the Rodney Service based company Pure Water Services North Ltd.
In 2013, Steve joined with Aqua Filter & Aqua Synergy Group and traded as Aqua Filter Rodney.
In 2018, Steve Reynolds launched an online water project Areyouthefilter.co.nz. It re-emphasises the urgent need to purify your water before you drink it and highlights the water pump repairs and maintenance side of the business that we now operate.
Where we are today
Steve and his team have been providing clean, safe drinking water since 2000. It had started like many other small Kiwi businesses; one person wanted better water quality and got a water filter. The customer was delighted with our service and product. Thus, he recommended us to his friends, and these in turn to their friends.
Following a bumpy start, our customer base has grown continuously to several thousand clients, around 50 different types of water filtration systems, UV filters and pumps, and an amazing team of six highly passionate and skilled employees. We all share similar values, enjoy working together and serve our customers and the community with great products and service.
Reliable and professional service, excellent and efficient products, awe for the vital source of water, and trustworthiness and loyalty of our customers have brought us to where we are today. Our success is based on the generosity of our local customers, some of whom have been regular customers for 20 years now.
2021 sees a full rebranding to Aqua Works which Steve and his team are very excited about. Our own brand, will give us the flexibility and agility to respond faster to market conditions and new product developments which ultimately is better for our customers.
Where are we going
Aqua Works ushers in a higher level of professionalism in our industry by bringing in certified plumbers and registered electricians in-house. This allows us to serve more customers with excellent products while improving customer service skills.
Changes in technology, more efficient water filtration systems, a greater emphasis on sustainable products and a general desire to do better than what we have been doing are food for thought and deserve our focus and attention.
We all want more efficient homes and workplaces that have safe, reliable water with minimal impact on the planet. Aqua Works plays an important role in connecting these desires and aspirations with practical application to make it all happen.
Taumata Arowai and the Water Services Act 2021 also brings exciting new opportunities. Better regulations and a new water regulator will help us deliver safer, potable water for our rural drinking water suppliers. We can help lead local businesses through these demanding and exciting changes.
In a nutshell, Aqua Works aims to offer its customers these leading energy-efficient products and services and to be at the forefront of new technologies.
Life giving water
At Aqua Works, we use our unrivalled experience to understand the individual challenges and needs of our customers’ home water supply systems and develop customized water filtration systems that bring water to life and give you peace of mind.
Aqua Works at its heart
Aqua Works is leading the Rodney District by providing healthy, clean and safe water to every home and workplace.
Purifying today’s water one tap at a time.
We empower everyone in the Rodney District to make their water safe and potable with trusted brands and our service professionals.
“Wisdom is our combination of long-standing knowledge and smart products for a sustainable future.”
founder of Aqua Works
We take a long-term approach and are committed to lasting, long-serving relationships with our customers to maintain what has been installed.
We provide honest and reliable advice, innovative water filtration systems at fair prices with a great warranty.
We are passionate about water and people and go beyond and above to serve our customers with safe, potable and tasty water.
Water is the essence of your vitality and health. We like helping you to live longer by doing a proper job.
We all get to play, and we serve our employees, our employees serve our customers. Our customers serve us.
We give so that we can support our communities which in return serves us as a great place to live and learn.
We strive to understand our customers’ needs to deliver tailor-made smart and efficient clean water solutions.
We have 100% faith in what we do and WHY we do what we do so that our customers gain confidence and trust in our products and services.
We love what we do. It is about each and every one of us, enjoying working together, like ourselves and our clients.
“Water is our business – helping you drink safe healthy water – that is our passion.”
Steve, founder of Aqua Works
Born in the UK and has travelled the world, Steve came to New Zealand in 1995 and fell in love with the country and his lovely wife, Dedge. Having a professional background in agricultural engineering, Steve has been running his own business for almost 20 years. It is a matter truly dear to his heart to provide everyone in Rodney with fresh, clean water since 2000.
Being in the business for so long, Steve knows his customers and their needs very well. He is a very dependable, honest and capable interlocutor, only using the best quality and highest standard for service to build and maintain trust. Steve ensures that his customers will get the best value for their money to have healthy drinking water. He is uncompromising when it comes to the quality of the products used when other people’s health is at stake.
Steve is a family man and loves to spend his free time with his two kids and wife. And he also loves fast cars and takes part in budget endurance racing. Following a holistic life approach, Steve is very people oriented. He strives to create an enjoyable and fun work environment for everyone as we spend such an essential amount of our time working.
Being part of the Rodney community, Steve aims to make a difference in peoples’ lives by providing them with the best quality, safe drinking water.
Steve Reynolds – 0800 – AQUA WORKS
From the mountains of Colorado and as a trained kinesiologist for sports, Shane found his way to New Zealand in 1998. Due to his diverse interests and skills, Shane has already worked as a ski patroller, Emergency Medical Technicians (EMT), outdoor education instructor and beekeeper before entering into the building trade. Since 2012, Shane has been working with Steve with a temporary disruption to build his own house. Since 2018, he has been mainly responsible for new installations and water pump callouts, and 2021 sees Shane heading up our sales and quoting department.
On his site visits, Shane feels positively challenged to think outside the box, and creatively seeks solutions in troubleshooting to achieve the best possible result for our clients. He loves to make things work, especially under difficult on-site conditions and to satisfy our customers’ needs and wishes. This attitude to work matches the Aqua Work’s values of going above and beyond what others do.
Shane loves to be outside and enjoys his freedom. Whether hiking, rock climbing, mountain biking or skiing, his family of 6 is usually joining him.
If you are considering installing a new filtration system or replacing your old water pump, contact us. With his systematic and logical approach, Shane will explain and discuss your options with you on-site to help you to make the right choice and drink healthy, safe water. Call him today!
Shane McGuire – 0212 787 429
Karl treats his job as a lifestyle. He has many years of valuable experience in a wide variety of customer service and is a certified pipe and hose doctor. Karl had his own business in the field of fluid power / hydrology before he joined our team as a service technician in 2016.
The variety of different places, the beauty of many properties, and the daily encounter with familiar faces, these are only three things that Karl loves about his job. For Karl, working with Steve means not just being a number, but being part of the business, contributing his opinions and ideas, and having a personal, friendly relationship with everyone.
He shares his passion for speed with Steve. As the president of Matakana Riders, Karl also loves everything that has two wheels and a lot of horsepower under the saddle. He spends his free time either with his three children or continues to work on the bikes he bought to add his collection.
With his polite, respectful and professional manner, Karl quickly builds up trust, as his work often takes him into the private spaces of our customers’ homes. He is also not afraid of yapping dogs. As an avowed animal lover, this is just another positive aspect of his job. Karl will service your filter and water pump regularly. Give him a call today to make sure that your water is safe – always.
Karl Bolstad – 09 425 6080
Since August 2020, Michael has enriched our team. As a certified plumber who passed his certification (merit of excellence 2005), he manages our installation side of the business on filtration and water pumps as well as training the apprentices.
What Michael likes best about his job is that he is part of a knowledgeable, disciplined experienced team and works in a respectful and honest environment. He enjoys the freedom and confidence working with Steve to solve problems for the best benefit of our clients.
When he is not repairing the pump under a beach house in Omaha, he is drawn to snowboarding at Mt. Ruapehu, hunting in the Ruahine Ranges or riding his dirt bike. But for his two small children, there is still enough time for doing fun stuff together. Michael loves the laid-back lifestyle in Rodney, the beautiful beaches on both coasts and the fact that everyone seems to know each other.
Having a wealth of knowledge in commercial and residential plumbing, Michael is a highly competent and professional contact person for you and your requests. Just give him a call!
Michael Williams – 0800 278 288
“Water is a basic need that we all have. You need to have good quality water.”
Emma, electrical service technician
Our team is expanded by female power! One of the earliest gifts of 2021 is Emma, who has been actively supporting our service team since the beginning of the year. Although she started her pathway after high school down in Dunedin with a Bachelor of Science, major in Human Nutrition, minor in Clothing Textiles, Emma found her way back to Rodney. After a 5.5 year electrical apprenticeship, she is now with us as a Registered Electrician.
With her depth of knowledge and extensive commercial construction and maintenance experience, our passionate and determined female electrician enriches our service portfolio enormously. It also benefits you in return, as you now only need Aqua Works and do not need to hire a second company for your electrical issues.
She now only pursues her passion for nutrition and textiles in her spare time. Emma sews almost all her clothes, from skirts to coats. Only her work clothes are from us! But even those she could make herself without a doubt. And she loves to spoil her family whether with a Middleeast feast or a greek gourmet meal. Baking is also in her hands and her blood, but it has to be chocolatey.
Installing a new rain harvesting system and connecting it with your water tank, water pump and the main house, Emma follows the right technical and logical approach to solve it to your satisfaction. And if your hot water cylinder is causing problems, Emma will take care of these concerns too, just give her a call!
Raewyn has been working as an Office Manager for Aqua Works since 2017. She not only organises the service technicians’ daily schedule but also takes care of our customers’ telephone enquiries with a lot of passion, commitment and kindness. Raewyn likes to apply her skills from her long-time experience at ASB Bank. She returns home happy in the evening when the day has been efficiently planned, the service technicians have been busy throughout the day, and all customers’ enquiries have been answered.
Her British/Welsh roots show up in her passion for cars. She has been cruising around New Zealand in her 21-year-old MG convertible for 15 years. When she’s not busy with needlework, gardening or travelling the world, Raewyn organises events as social secretary of the local MG Group.
Whatever you have on your mind, Raewyn is approachable, reliable and committed to your requests. Give her a call today.
Raewyn Dench – 09 425 6080
“We need water to live – it makes sense to drink healthy water.”
Raewyn, good soul fo Aqua Works
Aqua Work’s service commitment
The service concept is very close to our hearts. That is why our four full-time technicians and one scheduler do their best every day to ensure that you have the correct product at the right time and in the right place at your premises.
Responsibility & Community
Role in the Community
Aqua Works plays an active role in our community. Being a local business in Rodney, it is natural for us to employ locals, to buy and service our vehicles locally and to support our local businesses when going out for lunch or getting a coffee.
We create and maintain close relationships with our employees, customers and neighbours. Our goal is to inspire others and be a role model. By increasing our spending, the local economy will be nourished, and everyone will benefit.
Being known for our honest, trustworthy advice, we are adapting our solutions to the budget and requirements of the community, especially in these difficult times.
We all love to live here and be part of this friendly and vibrant community.
Making a difference within and beyond our workspace, we are committed to empowering and strengthening local community groups by supporting Springboard Community Trust, Hospice, Westpac Rescue Helicopter, and One Mahurangi.
We assist in serving on school boards, organising local community festivals & organisations and the Boys Brigade/ ICONZ. In doing so, we also raise awareness about the importance of clean, healthy drinking water.
We believe that when we are mutually supportive and serve each other, people will connect, and our Rodney community will benefit and prosper.
As a purpose-given business, we want to be able to give back and “make a difference” in the lives of others.
At Aqua Works, sustainability is a central part of the way we operate and work together. We provide our customers with smart, sustainable water filtration systems to deliver potable drinking water at your home and business.
Our initiative “Aqua Refill – not Landfill” aims to reduce plastic pollution in the Rodney district. We want to shift every household, school and business from plastic bottles to reusable and refillable bottles.
Bring your plastic bottles, and we will dispose of them properly. Come to our showroom in Warkworth and pick up a refillable water bottle.
We also take care of your old UV lamps and quartz sleeves and recycle them.
Good product. Good advice. Well priced.Installation on time. Quick service. Completely professional. Absolutely zero criticisms. Recommended.Why would one go elsewhere?G&SGerald Turnbull07/07/21
Punctual, efficient and friendly. Kept us updated with an email and txt message on the morning of the visit.Les and Mary Cave07/07/21
Great service, on time for appointment, quick and efficient water filter replacement and water testing. Very happy with the service... read moreTrevor Isted07/07/21
Very good communication from Raewyn in customer services. Same-day response meant we were without water for a minimum amount of... read moreMark Foster01/06/21
Michael did a fantastic job in fixing a really complicated problem with an underground leak.He talked me through everything they'd... read moreHelen Roberts01/06/21
- Carmel D01/05/21
Arrived home from holiday to find our water pump had lost all suction and was failing - the team were... read moreMarian Kelly13/04/21
Service and communication always fast and friendly. Have used them for years, and will continue to do so.Herman Roodt27/03/21
Thank you to Aqua Filter Rodney, we had excellent service, fast, efficient, the serviceman was really great to deal... read moreMerryl Houghton14/03/21
Great service - fixed our pool pump issue, friendly, on time and a great price. Thanks Steve and Mike!Margriet O'Reilly27/02/21
What a great team! From our initial enquiry right though to installation.Friendly, knowledgeable and efficient. Thank you to everyone concernedElizabeth Brewis27/01/21
Aqua Filter replied to my enquiry immediately, on site the following day, two days later I have my UV Filter... read moreKathryn14/01/21
Hi, we moved into our new house and found the water had a dreadful odour. We had great and fast... read moreJulie firstname.lastname@example.org/12/20
Ive spoken to Steve twice on the phone re my filter service, both times he has been an absolute delight... read moreS F27/11/20
Fantastic service, extremely responsive and great people to deal with. Would absolutely recommend their services.Louise Graham14/11/20
With a guy like Shane on your team you have to be a winner - the opposition tried to sell... read moreJim Duncan14/09/20Howard George14/09/20
Shane McGuire installed our STEAMING Hot/Cold System yesterday and we found him to be Prompt and Professional and... read morepamela campbell14/08/20
Karl is great, always shows up on time, is quick, efficient and pleasant with a smile. Highly recommend them for... read moreKristina Quintal14/08/20
Steve installed our pump & UV light some 6 years ago now and Karl comes to do the servicing. In... read moreCaroline Kwok14/07/20
Had under bench water installed by Shane.Excellent work and friendly person. Would use Aqua again.Fresh clean water out of tap... read moreKaren Kent14/07/20
Very prompt and efficient service, got our water pump working again which was a relief. Definitely recommend.Barbara Plant14/07/20
Excellent service with genuine staff who are a wealth of knowledge about the practicalities and health aspects of water filtration.Rebecca Birch14/07/20
Steve came out and quoted on installing a UV system and tank filter, which I accepted and was promptly installed.... read moreLinda Matheson14/07/20
Thank you Steve and team. A very reliable and helpful customer focused service. I found them very willing to help... read moreLance Tomsett14/07/20Benjamin Carrancho14/07/20
I wouldn't use anybody else, Aqua Filter are so professional. Had no qualms letting Karl come in and change... read moreMARGARET BARNARD14/07/20
We've been working with the Steve at Aquafilter for a little while now and I'm always blown away with his... read moreColette Freel27/04/20
nice and friendly staff . And the best thing i noticed they may or might not know "who am i"?... read moreANANT KUMAR Sharma27/04/20
Great friendly professional service. Prompt response. Will definately recommend Steve. Saved the day for me.Lee Czerniak27/04/20Hair Scene Hair & Beauty27/04/20
The Aqua Filters Team is very professional, friendly and reliable. I'm very pleased that I have perfect water from my... read moreEb Just27/04/20
Burt Plumbing SolutionsAqua Filter Rodney are always fantastic to deal with. Their products, advice and service is outstanding. That's why... read moreAndrew Burt27/04/20
Steve is a top chap. He runs an honest service with reasonable rates for great service and quality product. Very... read morePatrick Hart27/04/20Alison Grant27/04/20