Water Filtration Systems
Who we are
Every day, our small, enthusiastic team is passionate about helping you drink healthy and tasty water. At Aqua Works, we are more like whanau and friends. Our cooperation is based on mutual respect and trust, appreciation and enjoyment of working hand in hand. After work, we have a rather eclectic taste in shared activities and hobbies.
What we stand for
We are a purpose-driven, local, family-owned business dedicated to providing products and services for clean, healthy and efficiently delivered water throughout the entire Rodney district, from Waipu to Auckland, coast to coast. Over the past 20 years, we have built strong relationships with our customers based on reliability, professionalism and trust.
Why we support local
We want to make a difference within and beyond our workspace. Therefore, we are committed to strengthening our community in Rodney. We take our responsibility towards the environment, our fellow human beings and the local community seriously by supporting various social groups and activities. We create our initiatives for more sustainable local practices with vital resource water.
Safe and potable water for everyone
Aqua Works ensures that your water is safe and potable to drink so that your family and your business clients can trust it. Thus, enjoy pure, healthy and tasty water from any tap in your home or workplace.
Aqua Work’s path for clean & healthy drinking water
Where we come from
After travelling the world, Steve Reynolds discovered that water is an essential resource and everywhere tasted different. Even in the Rodney District water could taste quite different due to the various water sources in the area: rainwater harvesting (tank water), mains water (mainly Auckland or bores and wells in Snells Beach and Algies Bay) or river, springs and creeks.
These observations triggered Steve’s interest in good drinking water quality. Combined with his previous agricultural experience in designing water filtration systems, the shift to residential, commercial and rural was consistent.
In 2000, Steve Reynolds founded Pure Water Filters Ltd. Then in 2005 Steve bought out local company Pure Water Services and re-branded to Pure Water Services Ltd. In 2010 the model changed, and Steve started the Rodney Service based company Pure Water Services North Ltd.
In 2013, Steve joined with Aqua Filter NZ & Aqua Synergy Group and traded as Aqua Filter Rodney.
In 2018, Steve Reynolds launched an online water project areyouthefilter.co.nz. It re-emphasises the urgent need to purify your water before you drink it and highlights the water pump repairs and maintenance side of the business that we now operate.
Where we are today
Steve and his team have been providing clean, safe drinking water since 2000. It had started like many other small Kiwi businesses; one person wanted better water quality and got a water filter. The customer was delighted with our service and product. Thus, he recommended us to his friends, and these in turn to their friends.
Following a slow start, (Steve liked driving diggers for too long!) our customer base has grown continuously to several thousand clients, around 50 different types of water filtration systems, UV filters and pumps, and an amazing team of six highly passionate and skilled co-workers. We all share similar values, enjoy working together and serve our customers and the community with great products and service.
Reliable and professional service, excellent and efficient products, awe for the vital source of water, and trustworthiness and loyalty of our customers have brought us to where we are today. Our success is based on the generosity of our local customers, some of whom have been regular customers for 20 years now.
Early 2021 saw a full rebranding to Aqua Works which Steve and his team are very excited about. Our own brand, gives us the flexibility and agility to respond faster to market conditions and new product developments which ultimately is better for our customers.
Where are we going
Aqua Works ushers in a higher level of professionalism in our industry by bringing in certified plumbers and registered electricians in-house. This allows us to serve more customers with excellent products while improving customer service skills.
Changes in technology, more efficient water filtration systems, a greater emphasis on sustainable products and a general desire to do better than what we have been doing are food for thought and deserve our focus and attention.
We all want more efficient homes and workplaces that have safe, reliable water with minimal impact on the planet. Aqua Works plays an important role in connecting these desires and aspirations with practical applications to make it all happen.
Taumata Arowai and the Water Services Act 2021 also brings exciting new opportunities. Better regulations and a new water regulator will help us deliver safer, potable water for our rural drinking water suppliers. We can help lead local businesses through these demanding and exciting changes.
In a nutshell, Aqua Works aims to offer its customers these leading energy-efficient products and services and to be at the forefront of new technologies.
Life giving water
At Aqua Works, we use our unrivalled experience to understand the individual challenges and needs of our customers’ home water supply systems and develop customized water filtration systems that bring water to life and give you peace of mind.
Aqua Works at Its Heart
Our vision
Aqua Works is leading the Rodney District by providing healthy, clean and safe water to every home and workplace.
Our mission
Purifying today’s water one tap at a time.
Our purpose
Empowering locals like you to make their water safe and potable with trusted brands and our service professionals.
“Wisdom is our combination of long-standing knowledge and smart products for a sustainable future.”
Steve Reynolds,
founder of Aqua Works
Our Values
Service Concept
We take a long-term approach and are committed to lasting, long-serving relationships with our customers to maintain what has been installed.
Uncompromising Quality
We provide honest and reliable advice, innovative water filtration systems at fair prices with a great warranty.
Extra Mile
Sometimes things go pear shaped, and this is our opportunity to step up and play win/win so our customer wins and we win.
Professionalism
Water is the essence of your vitality and health. We like helping you live longer by doing a proper, quality job you can trust.
Holistic view
We all get to play, and we serve our employees, our employees serve our customers. Our customers serve us.
Contribution
We give generously so that we can support our communities which in return serves us as a great place to live, learn & belong.
Thrive
We strive to understand our customers’ needs to deliver tailor-made smart and efficient clean water solutions.
Trust
We have 100% faith in what we do and WHY we do what we do so that our customers gain confidence and trust in our products and services.
Win-Win-Win
We love what we do, who we do it with and were we do it, so our customers win, our coworkers win and the business wins.
Our People
Steve Reynolds
Born in the UK and has travelled the world, Steve came to New Zealand in 1995 and fell in love with the country and his lovely wife, Dedge. Having a professional background in agricultural engineering, Steve has been running his own business for almost 20 years. It is a matter truly dear to his heart to provide everyone in Rodney with fresh, clean water since 2000.
Being in the business for so long, Steve knows his customers and their needs very well. He is a very dependable, honest and capable interlocutor, only using the best quality and highest standard for service to build and maintain trust. Steve ensures that his customers will get the best value for their money to have healthy drinking water. He is uncompromising when it comes to the quality of the products used when other people’s health is at stake.
Steve is a family man and loves to spend his free time with his two kids and wife. And he also loves fast cars and takes part in budget endurance racing. Following a holistic life approach, Steve is very people oriented. He strives to create an enjoyable and fun work environment for everyone as we spend such an essential amount of our time working.
Being part of the Rodney community, Steve aims to make a difference in peoples’ lives by providing them with the best quality, safe drinking water.
Steve Reynolds – 0800 – AQUA WORKS
“Water is our business – helping you drink safe healthy water – that is our passion.”
Steve, founder of Aqua Works
“Aqua Works profoundly cares about its customers and the community we are all a part of to provide safe drinking water. “
Troy, registered tradesman plumber
Troy Parker
As our in-house Registered Tradesman Plumber at Aqua Works, Troy looks after our new builds, installations and services water filtration systems, rainwater harvesting systems, water pumps and hot water cylinders. He is a local who perfectly understands the various water sources in the Rodney district. Troy is proficient and well-experienced with the water’s challenges in residential and commercial applications, whether Silica scale in Snells Beach, harder water in Warkworth or fluoride mains water in Orewa.
Personally, he loves to get the best of both worlds – being semi-rural with plenty of beaches and farms. In addition, the close-knit and caring Rodney community makes him and his family feel safe in all aspects of daily life. Being outdoors with his wife, two little boys, and two kittens keeps him busy and happy when not repairing a leaking hot water cylinder in a Warkworth family home. He is a supportive and playful Dad, always on the run to have some fun with them and a good laugh with his friends.
Straight after graduating from Mahurangi College, Troy gained his first work experience working with his cousin. He started to give him a hand for a week doing some plumbing. A week turned into a month, and finally, he was offered an apprenticeship in plumbing. Being a qualified registered plumber since 2015, Troy has a wealth of knowledge. Applying smart plumbing with proven technologies, he answers your requests dependably and efficiently. Just give him a call!
Troy Parker – 0800 278 288
Karl Bolstad
Karl treats his job as a lifestyle. He has many years of valuable experience in a wide variety of customer service and is a certified pipe and hose doctor. Karl had his own business in the field of fluid power / hydrology before he joined our team as a service technician in 2016.
The variety of different places, the beauty of many properties, and the daily encounter with familiar faces, these are only three things that Karl loves about his job. For Karl, working with Steve means not just being a number, but being part of the business, contributing his opinions and ideas, and having a personal, friendly relationship with everyone.
He shares his passion for speed with Steve, Karl loves everything that has two wheels and a lot of horsepower under the saddle. He spends his free time either with his three children or continues to work on the bikes he bought to add his collection.
With his polite, respectful and professional manner, Karl quickly builds up trust, as his work often takes him into the private spaces of our customers’ homes. He is also not afraid of yapping dogs. As an avowed animal lover, this is just another positive aspect of his job. Karl will service your filter and water pump regularly. Give him a call today to make sure that your water is safe – always.
Karl Bolstad – 09 425 6080
“It is a privilege to help people improve their water quality, which is one way for people to improve their health.”
Warren, service tech & water pump expert
Warren Coop
As our water pump specialist and service technician, Warren works on water treatment, filtration, and water pumps in our service side of the business. He is a nature man with great respect for the conservation of our environment. Born in Warkworth, Warren ran a sawmill on the family farm while farming sheep and cattle for 20 years. Working as a shearer, oyster farmer, and in landscape supplies, he now uses his troubleshooting skills successfully when it comes to getting a pump running again.
Warren has known Steve since 2013. He found that Steve is straight up and is encouraged by his win-win attitude. He enjoys working in an efficient and trustworthy environment while solving technical problems with a logical and persevering approach. As an approachable and friendly team player, Warren goes the extra mile to find the best solution for our customers.
When Warren is not installing a water pump under a beach house in Omaha, he is sailing the beautiful Gulf Harbour, playing music with his wife or expanding his knowledge in human biological ionisation and bio-energetics. For him, Rodney is a great place to live with its rural and urban environments. He knows our community well and is well experienced with the local challenges of safe drinking water.
What gets Warren the most? “It is rewarding when a problem is fixed, and our customer has a smile when we leave.” Call him to enjoy pure, healthy drinking water.
Jakob Reynolds
Jakob is learning the water pump, filtration and treatment trade as he starts his plumbing and drainlaying apprenticeship. As a Snells Beach local, he has a high appreciation of the land and thus the water quality and is also an integral part of our local community.
Jakob is a jack of all trades at Aqua Works. He can wriggle in small spaces, which is helpful for plumbing issues and repairing water pumps. But, Jakob has also been changing water filters since he was a 5-year-old boy. Therefore, he knows all the small and big challenges this job might bring. Onsite, our customers love his courteous, friendly manners and appreciate Jakob’s analytical thinking skills when assisting with challenging plumbing problems.
Music plays a crucial role in his free time. Jakob has taught drumming for years and continues to qualify at the Trinity Rock & Pop to achieve all 8 grades. He also plays the bass and electric guitar, often joining a local band. Another passion is fast cars, spending weekends with our local Lemons & Nazcar endurance racing team. He has been driving diggers, cars and anything with wheels from a young age. Using his passion for machines, he operates our digger proficiently when carrying out drainlaying and earthworks jobs at your property.
Jakob Reynolds – 09 425 6080
“Yes I have a spade – it fits on the end of the digger arm!”
Jakob, petrol head & digger expert
“We need water to live – drinking healthy water with water filtration systems from Aqua Works makes sense.”
Raewyn, the steady make it happen person at Aqua Works
Raewyn Dench
Raewyn has been working as an Office Manager for Aqua Works since 2017. She not only organises the service technicians’ daily schedule but also takes care of our customers’ telephone enquiries with a lot of passion, commitment and kindness. Raewyn likes to apply her skills from her long-time experience at ASB Bank. She returns home happy in the evening when the day has been efficiently planned, the service technicians have been busy throughout the day, and all customers’ enquiries have been answered.
Her British/Welsh roots show up in her passion for cars. She has been cruising around New Zealand in her 21-year-old MG convertible for 15 years. When she’s not busy with needlework, gardening or travelling the world, Raewyn organises events as social secretary of the local MG Group.
Whatever you have on your mind, Raewyn is approachable, reliable and committed to your requests. Give her a call today.
Raewyn Dench – 09 425 6080
Tina Westphal
Since September 2020, Tina has been taking care of our online digital presence. As Digital Marketing Manager, she ensures a professional positioning and good visibility of our company in the digital media. Whether it’s organising photoshoots, writing blog articles or setting up our commerce shop, Tina is always on the go with a lot of enthusiasm and her unmistakable German diligence and accuracy. After a long career in Human Resources in international positions, she moved to New Zealand in 2019 to study again at Otago University, Dunedin. With her extensive knowledge in Sustainable Business Management, she will leave one or two footprints in our company.
When she is not exploring New Zealand in her camper van Charlie, Tina loves to cook and bake for family and friends. She is doing quite well becoming a true Kiwi, wearing jandals, going fishing with her partner and his kids. However, she is pretty laid-back with most things but not with her insistence on good content, tone and style.
“Water is the most important food. With a UV water filtration systems from Aqua Works, you can enjoy healthy and safe drinking water.”
Tina, Digital Marketing Manager
Aqua Work’s service commitment
Excellent service is close to our hearts. That is why our four full-time technicians, plumbers, sales guru and scheduler do their best to ensure that you have the correct product at the right time and in the right place at your premises.
Responsibility & Community
Our Role in the Community
Aqua Works plays an active role in our community. Being a local business in Rodney, it is natural for us to employ locals, to buy and service our vehicles locally and to support our local businesses when going out for lunch or getting a coffee.
We create and maintain close relationships with our employees, customers and neighbours. Our goal is to inspire others and build our community together. By increasing our spending, the local economy will be nourished, and everyone will benefit.
Being known for our honest, trustworthy advice, we are adapting our solutions to the budget and requirements of the community, especially in these difficult times.
We all love to live here and be part of this friendly and vibrant community.
Giving back
Making a difference within and beyond our workspace, we are committed to empowering and strengthening local community groups by supporting Springboard Community Trust, Hospice, Westpac Rescue Helicopter, and One Mahurangi.
We assist in serving on school boards, help organise local community events and have helped run the local Boys Brigade/ ICONZ unit. Contribution personally and as a business in our local community means we all ultimately benefit.
We believe that when we are mutually supportive and serve each other, people will connect, and our Rodney community will benefit and prosper.
As a purpose-driven business, we want to be able to give back and “make a difference” in the lives of others.
Sustainability
At Aqua Works, sustainability is a central part of the way we operate and work together. We provide our customers with smart, sustainable water filtration systems to deliver potable drinking water at your home and business.
Our initiative “Aqua Refill – not Landfill” aims to reduce plastic pollution in the Rodney district. We want to shift every household, school and business from plastic bottles to reusable and refillable bottles.
Bring your plastic bottles, and we will dispose of them properly. Come to our showroom in Warkworth and pick up a refillable water bottle.
Additionally, we take care of your old UV lamps and quartz sleeves and recycle them.